FAQ

HOW LONG DOES IT TAKE TO GET A TRACKING NUMBER?
Generally the orders are completed within 2 days but depending on the current volume orders, it may take up to 5 business days from order date. Tracking info will be sent out to you via email after shipment.
NOTE: Please allow 1 to 3 business days after shipment date for the tracking information to update.

HOW CAN I MODIFY A SHIPPING INFORMATION OF AN ORDER ALREADY MADE?
You can edit your order shipping information during the first 6 hours from the purchasing time. To make a change please contact us via our Contact page form with the right information.
After 6 hours, unfortunately we can't guarantee that we will be able to change your shipping information.
We are not liable for lost or delayed packages due to incorrect or incomplete shipping address entered by the customer during checkout. THEREFORE, please double check your order receipt email received after purchase to ensure the details you entered during checkout are correct.

CAN I CANCEL MY ORDER?
Yes you can cancel your order, but ONLY during the first 6 hours after placing order. For more information please check our Return & Refund Policy

WHY HAVE I NOT RECEIVED AN ORDER CONFIRMATION EMAIL?
If you do not receive the email confirmation for your order may be it is simply because we did not receive a payment from you. If you’re sure that you have finalized your order, kindly re-check your emails to see if it was sent there. If you still cannot find it, you may have provided us with a different email or you have entered your email incorrectly. Please contact us for queries. We will certainly assist you once we have the right info and details.

WHY HAVE YOU CANCELED MY ORDER AND RETURNED THE MONEY?
Your order may have been canceled for different reasons. Most common reasons are: Because our anti-fraud system has detected your purchase as very suspicious and you have not responded to the data required to verify your identity. Or because we can not process the order you requested.

WHERE DO YOU SHIP FROM?
Our products are shipped from fulfillment warehouses in USA for US customers and from other warehouses for our Europe customers. Your order will be shipped from the warehouse closest to your shipping address unless we are out-of-stock of that item(s), in which case we will ship the order from the warehouse where the item is available in stock.

HOW LONG WILL MY ITEM TAKE TO ARRIVE?
The total amount of time consists of two sections:
Processing Time: Depending on the current volume, orders are dispatched from warehouse within 1-3 business days after the order is placed.
Shipping Time: The time needed to arrive to destination after dispatch, this will take on average between 5 to 10 business days in normal condition.
NOTE: During Holidays and Peak season or when critical situations affects worldwide logistics please expect some delays in your package.

HOW CAN I REQUEST A RETURN FOR AN ITEM?
For complete details please check our Return & Refund Policy

WILL I HAVE TO PAY CUSTOMS?
In the majority of cases you will not have to pay customs, however, we are not responsible for any customs duties or taxes that might be applied to the parcel in some countries upon arrival. All fees incurred on the shipment are the responsibilities of the buyer.

WHERE IS MY PACKAGE? IS IT LOST?
This is an extremely rare case, but if you think your order is lost/undelivered, please check our Return & Refund Policy under LOST PACKAGES section for complete details.

Any more questions? Couldn't you find the answers you were looking for?
You can always reach out to us via our Contact page form. We'll get back to you as quickly as possible.